Emergency Numbers in France and other Helpful Numbers

Emergency numbers and other useful phone numbers in France

Emergency numbers in France plus some other useful numbers that can come in handy from time to time

EMERGENCY NUMBERS

18: Emergencies: This number connects to the fire brigade (Sapeurs Pompiers) but they also deal with medical emergencies and should be the first port of call in life-threatening situations

15: Samu (for other urgent medical call-outs)

17: Police / Gendarmes

112: Universal European Emergency Services number – works from all phones including mobiles

114: Emergency calls (hearing assisted)

115: Emergency Shelter

119: Reporting child abuse

196: Sea and lake rescue

197: Terror/kidnapping hotline

01 40 05 48 48: Anti-poison centre

09 726 750 + your department number e.g. 24 for the Dordogne): Gas & electricity emergencies

3237: (0.35/min) Outside hours GP and pharmacy information (also available on www.3237.fr)

TELECOMS

ORANGE: English-speaking helpline: 09 69 36 39 00

UK TELECOM: 0805 631 632 (Fr) / 01483 477 100 (UK)

SFR: 1023  (+ 33 6 10 00 10 23 from outside France)

FREE: 1044

BOUYGUES: 3106

Forfait & Bbox: 1064 (+33 660 614 614)

Forfait bloqué: 1022 (+33 664 00 20 20)

Client à la Carte: 1034 (+33 668 634 634)




 

ELECTRICITY

EDF: 24 hour breakdown line: 09 726 750 + your department number (eg 24 for the Dordogne)

Gas & electricity emergencies:

Helpline in English: +33 (0) 5 62 16 49 08

Email: [email protected]

GAS

Gas leaks: 01 43 35 40 87

WATER
Generale des Eaux
Web: www.service-client.veoliaeau.fr
Online form links users to the office dealing with their area

Ondeo

Suez-Environnement
Web: www.suez-environnement.com/en/homepage
Tel: 01 58 18 50 00

OFFICIAL AGENCIES

3939 ALLO SERVICE PUBLIC: 3939

(+33 1 73 60 39 39 from outside France)

www.service-public.fr/

Calling hours: 8h30 – 18h00

CAF: www.caf.fr; Tel: 08 10 25 14 10.

CPAM (state healthcare): www.ameli.fr

English-speaking helpline: 08 11 36 36 46 Calling hours: Mon-Fri:  8h30 – 17h30

URSSAF: 3957 + department number

CLEISS: Social security advice when moving between countries: 01 45 26 33 41

– Monday, Wednesday and Friday : 9h00 – 12h30
– Tuesday & Thursday : 14h00 – 17h00

Some advisers speak English.

EMBASSIES AND CONSULATES

British Embassy (Paris) 01 44 51 31 00

Bordeaux consulate: 05 57 22 21 10

Lyon consulate: 04 72 77 81 70

Marseille consulate: 04 91 15 72 10

UK passport advice + 44 (0) 300 222 0000

(calls cost up to 12p/min from a UK landline – see French operators for exact cost)

Monday – Friday: 8:00 – 20:00  –  Weekends: 9:00 – 17:30

OTHER EMBASSIES

Irish, Paris: 01 44 17 67 00

US, Paris: 01 43 12 22 22

Canadian, Paris: 01 44 43 29 00

Australian, Paris: 01 40 59 33 00

NZ, Paris: 01 45 01 43 43

South African, Paris: 01 53 59 23 23



OTHER HELP IN ENGLISH

Counselling in France: for a qualified therapist near you or counselling over the telephone;

www.counsellinginfrance.com

Alcoholics Anonymous: regular meetings are held (some are in English) across the country.

For a list of local English-language groups see: www.alcoholics-anonymous.eu

SOS Help: similar to the Samaritans, listeners who are professionally trained; Tel 01 46 21 46 46

(open 3pm-11pm daily);  www.soshelpline.org

CANCER SUPPORT FRANCE: for advice and someone to talk to. Tel: 0800 240 200 or email

[email protected]

English Speaking Cancer Association (Geneva-based): offering cancer support in Geneva, Vaud and French border areas. Tel: +41 (0) 22 791 63 05 or email [email protected] or www.cancersupport.ch

Soldiers, Sailors, Airmen and Families Association Forces (SSAFA): 0800 731 4880.

Email: [email protected]

Elizabeth Finn fund: help for Britons and Irish people facing hardship, including for residents of France. See www.turn2us.org.uk

BEREAVEMENT SUPPORT NETWORK: for those grieving for a loved one and needing to talk.

Tel: 04 94 84 64 89 / 06 32 35 31 24 or email [email protected] – 7:00 – 23:00

THE BRITISH CHARITABLE FUND: provides financial help to British residents in France.

Tel: 01 47 59 07 69  – 10:00 – 17:00 – [email protected]

Alzheimer – English help group at France Alzheimer: 0800 97 20 97 – www.francealzheimer.org

OTHER INFO

AFIF (funerals info): 01 45 44 90 03

Speaking clock: 3669.

Weather: 08 92 68 02 + dept.

Last incoming call: 3131, then ‘5’ if you wish to connect.

MasterCard Loss/Theft of card

Calling from France: 09 69 39 92 91
Calling from Abroad: +33 96 93 99 291
Loss/Theft of chequebook

Calling from France: 08 92 68 32 08
Calling from Abroad: +33 89 26 83 208

Emergency Numbers in France and other Helpful Numbers 1

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